Effective Date: August 29, 2026

1. Introduction and Scope of Application

Welcome to the official e-commerce platform operated by DINGER Germany GmbH, accessible through www.dingergermany.com. These Terms of Service constitute a legally binding agreement between you, the user and customer of this website, and DINGER Germany GmbH, with our registered business address at Am Bahndamm 15, 16515 Oranienburg, Germany, contact email zyrith@dingergermany.com, and contact phone number +(49) 3301 576542.

These terms govern all your activities on our platform, including but not limited to browsing product listings, creating a user account, submitting purchase orders, completing payments, using customer support services, and participating in any promotional events or interactive features hosted on our website. All services we provide are strictly operated in compliance with German commercial law, the General Data Protection Regulation (GDPR), and all applicable local consumer protection regulations within the European Economic Area.

By accessing, browsing, or completing any transaction on our website, you confirm that you are at least 18 years of age (or have reached the legal age of majority in your jurisdiction of residence), possess full legal capacity to enter into a binding purchase contract, and have fully read, understood, and agreed to be bound by every clause outlined in these Terms of Service. If you do not agree to any part of these terms, you are not authorized to continue using our website or any of our services.

2. User Account Registration and Management

When you choose to create a registered user account on our platform, you are required to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, contact phone number, and correct delivery address details. You are solely responsible for maintaining the confidentiality of your account login credentials, including your account password, and all activities that occur under your account are legally attributed to you.

You agree to notify our support team immediately if you detect any unauthorized access to your account, or any suspicious activity that may compromise the security of your account. DINGER Germany GmbH will not be held liable for any loss or damage arising from your failure to protect your account information properly. We reserve the right to suspend or permanently terminate your user account at our sole discretion, if we identify any fraudulent behavior, repeated violation of these terms, or activities that harm the normal operation of our platform or the legitimate interests of other users. You may submit a request to permanently delete your user account at any time via our contact email, and we will complete the account deletion process within 30 business days, in compliance with our data privacy policies.

3. Product Information and Order Submission

All product listings displayed on www.dingergermany.com are described with as much accuracy as possible, including product specifications, material composition, function descriptions, and corresponding real product photos. We make reasonable efforts to ensure that the color, appearance, and parameter information displayed on the website are consistent with the actual products, but we cannot guarantee 100% absolute consistency, as minor differences may exist due to different display settings on different users’ personal device screens. All products listed on our website are available for supply while stocks last, and we will clearly mark out-of-stock products on their corresponding listing pages once inventory is exhausted.

When you submit an order on our website, this action constitutes a formal offer to purchase the selected products at the listed price. After you successfully complete the payment process, our system will send you an automated order confirmation email to acknowledge that we have received your order request, but this email does not equal the formal acceptance of your purchase contract. Our formal acceptance of the contract takes effect only after our warehouse team verifies your order information, confirms the availability of the ordered products in stock, and initiates the dispatch process of your parcel. In the rare case that a product you ordered is out of stock due to unexpected inventory errors after you complete the payment, we will notify you within 48 hours, and provide you with the options to wait for restocking, select an equivalent substitute product, or process a full refund for the corresponding out-of-stock item.

4. Pricing and Payment Terms

All product prices displayed on our website are quoted in Euros, and include the applicable German value-added tax (VAT) for domestic orders within Germany. For cross-border orders delivered to regions outside of Germany, you will be notified separately about any applicable tax adjustments or additional fees on the checkout page before you confirm your order. We reserve the right to adjust product prices on our platform at any time, without prior notice, but the price that was displayed when you formally submitted and paid for your order will remain valid for that specific transaction and will not be modified retroactively.

We support a wide range of secure payment methods on our checkout page, including major credit cards, debit cards, trusted digital payment platforms, and bank transfer options. You confirm that you are the legal authorized holder of the payment method you use to complete the transaction, and you authorize us to deduct the full order amount from your designated payment account when processing your order. All payment data transmitted on our website is protected by end-to-end encryption, to prevent unauthorized access during transmission. We strictly prohibit any fraudulent payment behavior, including but not limited to using stolen payment credentials to complete orders, and we reserve the right to report any suspicious illegal payment activities to the relevant law enforcement authorities.

5. Shipping, Delivery and User Obligations

All shipping and delivery arrangements for your order are governed by our official Shipping Policy, which is publicly accessible on our website. You agree to provide a complete, accurate, and reachable delivery address when submitting your order, to avoid failed delivery caused by incorrect or incomplete address information. You are obligated to be available to receive the parcel at the designated delivery address during the estimated delivery window, or arrange an authorized person to sign for the parcel on your behalf.

All risks of loss, damage, or theft of the ordered products will be transferred to you from the moment you or your authorized representative successfully signs for the delivered parcel. If the parcel is returned to us due to your failure to receive it for multiple times, or due to a non-deliverable address you provided, you will be responsible for covering the additional return shipping cost and the re-delivery shipping fee if you request to resend the products to a corrected address.

6. Returns, Refunds and Exchanges

The terms related to product returns, eligible refund scenarios, and exchange arrangements are strictly defined in our official Refund and Returns Policy published on our platform. You explicitly acknowledge that no standalone “only refund without product return” request will be approved under any circumstances, in line with the core rules of our return policy. All return applications must be submitted within the specified valid time window, with sufficient supporting evidence to prove your claim, and all returned products must be sent back to our official business address Am Bahndamm 15, 16515 Oranienburg, Germany with prior written approval from our support team.

After we receive and inspect the returned product, we will process the corresponding refund or exchange according to the pre-agreed terms. Refunds will be returned to the original payment account you used for the transaction, and the specific arrival time of the refund depends on the processing efficiency of your payment service provider, which we do not have direct control over.

7. User Conduct and Prohibited Activities

When you use our website and related services, you agree that you will not engage in any of the following prohibited activities:

• Copy, reproduce, distribute, or commercially use any content on our website without our explicit written authorization, including product photos, text descriptions, website interface design, and all other intellectual property assets belonging to DINGER Germany GmbH.
• Hack, attack, or perform any technical operations that may damage the normal operation of our website server, steal other users’ personal information, or disrupt the shopping experience of other customers.
• Submit any false, malicious, or defamatory information to our platform, including fake product reviews that damage our brand reputation, or harassment behavior towards our customer support staff.
• Use automated programs such as web crawlers, scraping tools to collect large amounts of data on our website without our written permission, for unauthorized commercial use.
• Place orders with malicious intent, including bulk malicious orders that are designed to disrupt our normal inventory and operation system, with no intention to actually pay for and receive the products.

Once we confirm that you have engaged in any prohibited activities listed above, we have the right to immediately restrict your access to the website, permanently ban your user account, and reserve the right to pursue corresponding legal compensation for any losses caused by your improper behavior.

8. Intellectual Property Rights

All content published on www.dingergermany.com, including but not limited to text, images, logos, videos, software code, page layout design, and all trademark and brand elements related to “DINGER Germany”, are the exclusive intellectual property property of DINGER Germany GmbH. These rights are protected by German copyright law, international trademark conventions, and other relevant intellectual property regulations.

You are only granted a limited, non-exclusive, revocable personal license to access and use the website content for the purpose of browsing and completing normal shopping activities. You are not allowed to use any of our intellectual property assets for any public commercial purpose, without obtaining our prior formal written consent. Any unauthorized use of our intellectual property will constitute an infringement, and we will take all necessary legal measures to protect our legitimate rights and interests.

9. Limitation of Liability

To the maximum extent permitted by applicable law, DINGER Germany GmbH shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchased products, including but not limited to loss of profits, loss of data, or business interruption losses, that are not directly caused by our intentional gross negligence. The total aggregate liability of DINGER Germany GmbH for any dispute related to your order will never exceed the total actual amount you paid for that specific corresponding order.

We do not take liability for any delivery delay or service interruption caused by force majeure events, including but not limited to natural disasters, extreme weather conditions, governmental regulatory actions, logistics industry strikes, network communication failures, and other uncontrollable situations that are beyond our reasonable prediction and control. In the event of a force majeure situation, we will notify you as soon as possible, and extend the corresponding performance timeline of our services reasonably, without being deemed as breach of contract.

10. Modifications to Services and Terms

We reserve the right to modify, suspend, or discontinue any part of the services provided on our website at any time, with or without prior notice, for the purpose of system upgrade, business adjustment, or compliance with new legal requirements. We also reserve the right to update and revise these Terms of Service periodically. When we make major changes to the terms, we will update the effective date at the top of this document, and post a prominent notification on the homepage of our website to inform all users of the revisions. Your continued use of our website after the effective date of the updated terms will be regarded as your full acceptance of the revised new terms.

11. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or your transaction with DINGER Germany GmbH, shall first be resolved through friendly negotiation between both parties. If the dispute cannot be resolved amicably within 30 days, the exclusive jurisdiction for all legal proceedings shall be the competent courts located in Oranienburg, Germany.