Effective Date: August 29, 2026

1. Introduction

Welcome to the privacy policy of DINGER Germany GmbH. At DINGER Germany, we are deeply committed to protecting the personal data and privacy rights of every visitor and customer who interacts with our e-commerce platform, accessible via www.dingergermany.com. This policy is designed to clearly outline how we collect, use, store, share, and protect your personal information when you browse our shop, purchase our products, sign up for our newsletters, or use any other services offered on our website. We process your personal data in full compliance with the General Data Protection Regulation (GDPR) and all applicable German privacy laws, to ensure your information is handled with the highest level of care, transparency, and security.

By accessing and using our website, you acknowledge that you have read, understood, and agree to all terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform and do not provide your personal information to us.

2. Identity and Contact Information of the Data Controller

The data controller responsible for all personal data processing activities described in this policy is:
‌DINGER Germany GmbH‌
Registered Address: Am Bahndamm 15, 16515 Oranienburg, Germany
Contact Email: zyrith@dingergermany.com
Contact Phone Number: +(49) 3301 576542

If you have any questions, concerns, or requests related to your personal data or this privacy policy, you can reach out to our data protection team at any time via the contact details provided above. We will respond to your inquiry within 14 business days, in line with applicable legal requirements.

3. Types of Personal Information We Collect

We only collect personal information that is necessary for the operation of our e-commerce platform and the delivery of the services you request from us. The categories of personal information we may collect include, but are not limited to:

• ‌Basic Identification Information‌: This includes your full name, gender, date of birth, and user account password when you register for an account on our website.
• ‌Transaction and Delivery Information‌: When you place an order on our shop, we collect your billing address, shipping address, contact phone number, payment method details, order history, purchase preferences, and transaction amount.
• ‌Contact Information‌: We collect your email address when you sign up for our newsletter, submit an inquiry form, or reach out to our customer support team.
• ‌Technical Usage Data‌: When you browse our website, our servers automatically log non-identifiable but still relevant technical information, including your IP address, browser type, device model, operating system, time of access, pages viewed on our site, click-through behavior, and location data derived from your IP address.
• ‌Communication Records‌: We keep records of all communications between you and our customer service team, including email threads, chat messages, and call logs, to resolve your issues efficiently and improve our after-sales services.
• ‌Voluntarily Provided Information‌: Any additional information you choose to share with us, such as product reviews, feedback, or participation in our promotional campaigns, will also be stored as part of your user profile.

We will never collect sensitive personal data (including racial information, religious beliefs, health status, biometric data) from you intentionally, unless you explicitly provide such information on a voluntary basis and give us clear consent to process it for a specified legitimate purpose.

4. Purposes and Legal Bases for Processing Your Personal Data

We process your personal data strictly for the following specified purposes, with corresponding legal bases as defined by GDPR:

1. ‌Performance of Contractual Obligations‌: The processing of your identification, delivery, and payment information is necessary to fulfill the purchase contract we enter into with you when you place an order on our website. This includes processing your payment, arranging product shipment, handling order updates, and processing returns or exchanges in line with our shop policies. Without this information, we will not be able to complete your order or deliver the products you purchase.
2. ‌Legitimate Interests of Our Business‌: We process technical usage data, order history data, and feedback records based on our legitimate business interests, to optimize our website performance, improve product display, troubleshoot technical issues, prevent fraudulent transactions, and enhance the overall shopping experience for all our customers. When we rely on this legal basis, we always balance our business interests with your privacy rights, and ensure that our processing activities do not unreasonably infringe on your personal data interests.
3. ‌Explicit Consent from You‌: For activities such as sending you marketing newsletters, providing personalized product recommendations, or using non-essential cookies on your device, we will first obtain your explicit, freely given, specific, and revocable consent. You have the full right to withdraw your consent at any time by sending an email to our contact address, or using the unsubscribe link included in every marketing newsletter we send. Withdrawing your consent will not affect the lawfulness of any processing we carried out before your withdrawal.
4. ‌Compliance with Legal Obligations‌: We may process your personal data when it is necessary to comply with our legal obligations under German tax laws, commercial laws, or regulatory requirements, such as retaining transaction records for the legally required period for auditing purposes.

5. How We Share Your Personal Information

We will never sell, rent, or lease your personal information to any third parties for their commercial marketing purposes without your explicit prior consent. We may share your information only under the following limited circumstances:

• ‌Trusted Service Providers‌: We share necessary information with third-party service providers who assist us in operating our e-commerce business, including payment processing companies, logistics and delivery partners, cloud hosting service providers, email service platforms, and IT maintenance vendors. All these third parties are required to sign strict data processing agreements with us, which mandate that they can only process your personal data according to our explicit instructions, and must implement sufficient security measures to protect your information.
• ‌Legal or Regulatory Requirements‌: We may disclose your personal data if we are required to do so by binding legal order, court ruling, or official request from a competent governmental authority. We will only disclose the information that is strictly required to meet the legal obligation, and we will notify you of such disclosure in advance where it is legally permitted to do so.
• ‌Business Transfer Scenarios‌: In the event of a merger, acquisition, reorganization, or sale of all or part of the assets of DINGER Germany GmbH, your personal data may be transferred to the relevant successor entity. We will require the new entity to continue to abide by the terms of this Privacy Policy, and we will notify you in advance of any such change in data ownership that may impact your privacy rights.

6. Data Retention Period

We will not retain your personal data for any longer than is necessary to achieve the specific purposes for which the data was originally collected. The specific retention periods are as follows:

• For order-related transaction data: We will retain this information for 10 years after the completion of your order, to comply with German tax and commercial record-keeping legal requirements.
• For your user account information: We will retain your profile data for as long as your account remains active on our website. If you choose to delete your account, we will erase all your personal account information within 30 days, except for data we are legally required to retain for extended periods.
• For marketing communication records and newsletter subscription data: We will retain this data until you choose to unsubscribe from our marketing list or request the deletion of this information.
• For technical website usage logs: We will retain these anonymous or pseudo-anonymous usage data for a maximum period of 12 months, after which we will permanently delete or anonymize the data so that it can no longer be linked back to any identifiable individual.

After the applicable retention period expires, your personal data will be securely erased or anonymized in accordance with our internal data management policies.

7. Your Rights as a Data Subject

Under the GDPR and applicable German data protection laws, you have the following comprehensive rights in relation to your personal data processing:

1. ‌Right of Access‌: You have the right to request a copy of all personal data we hold about you, as well as detailed information about how we process that data. We will provide you with a free electronic copy of your data within one month of receiving your request.
2. ‌Right to Rectification‌: If you find that any of the personal data we hold about you is inaccurate or incomplete, you can contact us at any time to request the correction of that information. We will update your data promptly and notify you once the correction is completed.
3. ‌Right to Erasure (Right to be Forgotten)‌: You have the right to request that we delete your personal data, under circumstances where the data is no longer necessary for the original purposes we collected it for, you withdraw your consent for processing, or our processing of the data violates applicable laws. We will fulfill your erasure request unless we are legally permitted to retain part of the data to comply with our legal obligations.
4. ‌Right to Restriction of Processing‌: You can request us to restrict the processing of your personal data, when you contest the accuracy of the data, when our processing is unlawful but you oppose the erasure of the data, when we no longer need the data but you require it for the establishment, exercise or defense of legal claims, or when you have objected to our processing based on legitimate interests pending verification of our overriding legitimate grounds.
5. ‌Right to Data Portability‌: For all personal data that you have provided to us based on your consent or for the performance of a contract, you have the right to receive that data in a structured, commonly used, machine-readable format, or to request us to transfer the data directly to another data controller, where technically feasible.
6. ‌Right to Object‌: You have the right to object at any time to the processing of your personal data that we carry out based on our legitimate business interests. If we cannot demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, we will immediately cease processing your data. You also have the absolute right to object to the processing of your personal data for direct marketing purposes, at no cost to you.
7. ‌Right to Lodge a Complaint‌: If you believe that our processing of your personal data violates applicable data protection laws, you have the right to submit a complaint to the competent data protection supervisory authority in the German federal state where you reside, or where our company is located.

To exercise any of the above rights, you can simply send your request to our contact email zyrith@dingergermany.com. We will verify your identity before processing your request, to ensure that the request is submitted by the actual data subject, to protect your information from unauthorized access.

8. Data Security Measures

We implement strict state-of-the-art technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, destruction, accidental loss, or unlawful processing. These measures include:

• End-to-end TLS 1.3 encryption for all data transmitted between your browser and our website, to ensure that your sensitive information such as payment details cannot be intercepted during transmission over the internet.
• Role-based access control for all our internal staff: only a very limited number of authorized employees who need to access your data to perform their job duties are granted permission to process your personal information, and all access activities are logged and audited regularly.
• Regular security updates and vulnerability testing for our website and server infrastructure, performed by professional third-party cybersecurity teams, to identify and fix potential security risks in a timely manner.
• Offline backup of critical transaction data stored in geographically separated secure locations, to prevent permanent data loss caused by system failures or unexpected disasters.

While we do our utmost to protect your personal data, no data transmission or storage system can be guaranteed to be 100% secure. If any personal data breach that poses a high risk to your rights and freedoms occurs, we will notify you and the relevant supervisory authority without undue delay, in compliance with GDPR requirements.

9. Use of Cookies and Similar Tracking Technologies

Our website www.dingergermany.com uses cookies and other similar tracking technologies to improve your browsing experience. Cookies are small text files that are stored on your local device when you visit our website. We categorize the cookies we use into different types:

• ‌Necessary Functional Cookies‌: These cookies are essential for the basic operation of our e-commerce website, for example to keep you logged in to your account, to remember the items you added to your shopping cart, and to ensure the checkout process works properly. You cannot disable these necessary cookies if you want to use the core functions of our shop.
• ‌Performance Cookies‌: These cookies collect anonymous statistical information about how visitors use our website, to help us understand which pages are popular, identify website performance bottlenecks, and optimize the loading speed of our platform.
• ‌Marketing Cookies‌: These cookies are used to track your browsing behavior across different websites, to display targeted advertisements and product recommendations that are more relevant to your shopping interests. We will only place these marketing cookies on your device after we obtain your explicit consent.

You can adjust the cookie settings in your browser at any time, to delete existing cookies or block new cookies from being stored on your device. Please note that disabling some cookies may lead to certain functions of our website not working properly.

10. Processing of Minors’ Personal Data

Our e-commerce platform is designed for adult consumers aged 18 and above. We do not intentionally collect any personal information from minors under the age of 16. If you are a parent or guardian and discover that your child has provided us with their personal information without your consent, please contact us immediately via our provided contact details. We will promptly delete all related data of the minor from our systems as soon as we receive the notification.

11. Cross-Border Data Transfers

All personal data we collect and process through our website is stored on servers located within the territory of the Federal Republic of Germany and the European Economic Area (EEA). We will not transfer your personal data to any countries outside the EEA, unless the European Commission has confirmed that the third country provides an adequate level of data protection, or we have put in place appropriate safeguards (such as standard data protection clauses approved by the European Commission) to protect your rights. If any cross-border data transfer is planned, we will provide you with detailed information about the arrangement upon request.

12. Updates to This Privacy Policy

We may revise and update this Privacy Policy from time to time, to reflect changes in our business operations, new legal requirements, or updates to our service functions. When we make significant changes to this policy, we will update the “Effective Date” at the top of the document, and post a clear prominent notification on the homepage of www.dingergermany.com to inform all users about the changes. We recommend that you review this Privacy Policy periodically when you visit our website, to stay informed about how we protect your personal information. Your continued use of our e-commerce platform after the effective date of the updated policy will be regarded as your acceptance of the revised terms.

13. Contact Information for Inquiries

If you have any questions, feedback, or concerns about this Privacy Policy, or any matter related to how we process your personal data, please do not hesitate to get in touch with us:
‌DINGER Germany GmbH‌
Address: Am Bahndamm 15, 16515 Oranienburg, Germany
Email: zyrith@dingergermany.com
Phone: +(49) 3301 576542