Effective Date: August 29, 2026

This official shipping policy applies to all orders placed through the official e-commerce platform of DINGER Germany GmbH, accessible via www.dingergermany.com. It outlines all standard shipping terms, delivery timelines, logistics arrangements, and related regulations to ensure complete transparency for every customer during the order fulfillment process. All shipping services we provide strictly comply with German postal and commercial logistics regulations, and we are committed to delivering your ordered products in safe, efficient, and traceable conditions. For any shipping-related inquiries, you may reach out to our support team via the following official contact channels at any time:

• Controller Name: DINGER Germany GmbH
• Business & Logistics Address: Am Bahndamm 15, 16515 Oranienburg, Germany
• Contact Email: zyrith@dingergermany.com
• Contact Phone: +(49) 3301 576542

1. Order Processing & Dispatch Timeline

After you successfully complete payment for your order on our website, our warehouse team will initiate order verification and packing procedures within 24 business hours. All orders submitted on working days (Monday to Friday, excluding public legal holidays in Germany) will be dispatched within 1 to 2 working days after payment confirmation. For orders submitted on weekends or German public holidays, the processing will be postponed to the next following working day, and the goods will be dispatched accordingly.

Before dispatching any parcel, our staff will conduct double inspection: confirming the ordered product matches the SKU, specifications and quantity in your order, and checking that the goods are free from manufacturing defects. Every parcel will be packed with shockproof protective materials, to prevent potential damage during long-distance transit. Once the parcel is dispatched, we will send a dispatch notification email to your registered email address, attached with the unique logistics tracking number of your parcel.

2. Standard Shipping Service Coverage & Delivery Time

We provide tiered shipping services for different regions, to meet the varied delivery needs of our customers:

• ‌Domestic Shipping (Within Germany)‌: We cooperate with certified local logistics partners to offer standard and expedited domestic shipping options. Standard domestic orders usually take 2 to 5 working days to arrive after dispatch, and expedited domestic orders can be delivered within 1 to 2 working days for eligible addresses. Free standard domestic shipping is automatically applied for all orders with a total value over 75 EUR.
• ‌European Economic Area (EEA) Shipping‌: We deliver to all member countries and regions within the EEA. After dispatch, standard cross-border EEA orders will arrive within 5 to 10 working days. The exact shipping fee and estimated delivery timeline for your specific region will be clearly displayed on the checkout page before you confirm your order.
• ‌International Non-EEA Shipping‌: For customers outside the EEA who place orders on our platform, we offer tracked international shipping services. The estimated delivery time ranges from 10 to 20 working days, depending on the destination country’s customs clearance efficiency. Please note that any applicable import duties, customs tariffs or local processing fees charged by your destination country are to be borne by the customer, and DINGER Germany GmbH will not be responsible for these extra charges.

All delivery timelines listed above are estimated values, not absolute guaranteed dates, as occasional delays may be caused by force majeure factors such as extreme weather, local logistics strikes, or unexpected customs clearance adjustments.

3. Parcel Tracking & Delivery Notification

Once your order is dispatched, you can use the logistics tracking number we provided in the dispatch email to check the real-time location and delivery status of your parcel on our website www.dingergermany.com, or on the official query page of our corresponding logistics partner. Our support team will also send you an automated reminder 24 hours before the scheduled delivery, to notify you to arrange to sign for the parcel.

If our logistics courier fails to reach you at the address you provided at the first delivery attempt, the courier will leave a delivery notice at your location, and you can rearrange a second free delivery appointment through the notice, or pick up your parcel at the nearby designated logistics pickup point within 7 calendar days.

4. Damaged, Lost or Undelivered Parcel Handling

In very rare cases that a parcel is confirmed lost during transit by our logistics partner, or the delivered parcel arrives with obvious external shipping damage that affects the normal use of the product, you may contact our support team within 14 calendar days after the estimated delivery date. Our team will verify the situation jointly with the logistics provider immediately, and arrange corresponding follow-up solutions including free re-dispatch of a new identical product, or eligible full return processing in line with our refund and returns policy.