Effective Date: August 29, 2026

1. General Introduction

Welcome to the official Refund and Returns Policy of DINGER Germany GmbH, applicable to all orders placed on our e-commerce platform www.dingergermany.com. This policy is formulated to create a fair, transparent shopping framework for both our customers and our business, and it complies with all applicable German commercial regulations and consumer protection laws.

We prioritize full customer satisfaction with every product we deliver. This policy clearly outlines all valid conditions for product returns, eligible scenarios for compensation, and explicit rules that ‌no pure-only-refund requests (without returning the ordered physical products to our designated return address) will be approved under any circumstances‌. By completing checkout and submitting an order on our website, you confirm that you have fully read, understood, and agreed to all terms specified in this policy.

For any inquiries related to returns or order issues, you can reach our support team via:

• Company Name: DINGER Germany GmbH
• Registered & Return Address: Am Bahndamm 15, 16515 Oranienburg, Germany
• Contact Email: zyrith@dingergermany.com
• Contact Phone: +(49) 3301 576542

2. Core Rule: No Standalone Only-Refund Requests Accepted

We explicitly emphasize that we will never process any “only refund, no product return” requests for any completed, successfully delivered order. No exceptions apply to this rule, for the following legitimate reasons:

1. Once a physical product has been shipped to and received by the customer, the product itself holds tangible commercial value. Approving a pure-only-refund request without the return of the corresponding product would allow the customer to retain the product for free, which violates fair transaction principles.
2. A pure only-refund request cannot be verified without the physical product to assess the actual condition, damage status, or defect claim made by the customer, which would create loopholes for fraudulent order claims that harm the legitimate interests of our business and all other consumers.
3. This rule also aligns with standard industry practice for German e-commerce operations, and it fully complies with local consumer protection regulations that do not grant consumers the right to keep purchased goods while receiving full payment back without returning the items.

Any request that asks for a full or partial monetary refund without you returning the relevant physical product to our official return address will be automatically rejected by our support team.

3. Eligible Conditions for Valid Returns

You are only qualified to initiate a valid return application that can be further processed for corresponding refunds if your situation falls into one of the following scenarios:

• The product you received has manufacturing defects, confirmed by clear photos or videos submitted to our support team within 14 calendar days after you sign for the delivery.
• The product you received does not match the exact item you ordered on our website (wrong product model, wrong size, or completely different product category shipped by our warehouse mistake).
• The product was severely damaged during the shipping process, and you provided complete unboxing evidence to prove the damage occurred before you took possession of the item.
• You exercise your statutory 14-day withdrawal right for distance sales, within 14 days from the day you receive the product, and the product remains completely unused, in its original intact packaging with all attached labels and accessories undamaged.

All return applications must be submitted to our support email zyrith@dingergermany.com within the above specified time window, with sufficient supporting materials to verify your claim. Our team will review your application and send you a formal return approval notification within 3 business days. Returns sent to our address without prior approved application will not be processed.

4. Processing Procedures for Returned Goods

After you receive our official return approval, you need to send the product back to our designated address at Am Bahndamm 15, 16515 Oranienburg, Germany. We recommend using a trackable shipping service to avoid lost parcels during transit, and you will be required to keep the shipping tracking number for verification.

Once our warehouse team receives the returned parcel, we will conduct a full inspection of the product within 5 business days. We will check if the product is returned with all original accessories, if the damage or defect you claimed is valid, and confirm no man-made damage caused by improper post-delivery use. After the inspection is completed and your claim is verified as valid, we will proceed to process your corresponding refund according to the original payment method you used for the order. The refund will usually arrive in your account within 7 to 14 business days, depending on the processing speed of your payment service provider.

5. Non-Eligible Scenarios for Returns and Refunds

We cannot approve any return or refund application if your situation falls into any of the following cases:

• You cannot provide the physical product to return to us, and you submit a request for pure only-refund.
• The product shows obvious signs of man-made damage caused by improper operation, misuse, accidental drop, or unauthorized disassembly after delivery.
• You submit a return application more than 14 calendar days after the date you successfully signed for the delivery.
• Custom personalized products that are specially made according to your exclusive requirements, which cannot be resold to other customers.
• Consumable products that have been unsealed after delivery, for hygiene and safety reasons.

6. Shipping Cost Arrangement for Returns

If the return is caused by our fault (wrong product shipped, confirmed manufacturing defect, shipping damage from our designated logistics side), we will fully cover the return shipping cost for you, and we will also refund the original shipping fee you paid at checkout. If you return the product by exercising your 14-day statutory withdrawal right without any product quality issues, you will be responsible for covering the full return shipping cost yourself.

If you have any further questions about this policy, contact our support team anytime via the contact details listed above.